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What is IT support & why do

I need it?


Despite the rapid advances in Information Technology (IT) and its equally rapid integration into our everyday lives, the area of IT remains somewhat of a mystery to many people who don't work in the field.

IT support is an incredibly broad term that refers to any assistance given with technology-related products and services.  In a business setting however, the role of an IT support professional is primarily to help monitor and maintain computer systems and networks across and organisation.

The importance of IT support should not be overlooked. We understand that cashflow is crucial to any business and having the expense of IT support when everything is working fine may seem like a luxury.  However, at some point something will go wrong and the effects on your business could be catastrophic. 


Why professional IT support really is vital to your business:

  • You might know how to work your company’s systems, but if something goes badly wrong, do you know what to do? (and turning it off and back on again doesn’t always work!)  How long can you afford to be without your systems before it starts to affect your business?  You need regular network updates and maintenance performed by an expert!  Don’t wait for the network to break before engaging us; this way of working will prove costly and impact heavily on your productivity.  Regular IT support will ensure your network is healthy, stable and secure. 


  • You need to protect your business with managed security.  All businesses, even small ones, are under constant attack and pressure around data security.  Don’t be fooled into thinking that it can’t happen to you – it can and probably will.  You also need to be mindful that data and compliance laws apply to all businesses and breaches are now being taken very seriously indeed.  We will help protect your business from inadvertently and unwillingly leaking data or installing malicious software that can impact your business.  We will also ensure that every machine you run has the latest security patches and antivirus updates installed.


In addition, investing in IT support….

  • will help you save money – you won’t have to worry about investing in sketchy software that your business does not need, you will purchase the right, recommended equipment and you will avoid consistent and often costly repairs

  • will improve efficiency and save you time

  • means less stress, no hassle and peace of mind


RuralTech has the expertise, experience and skills to support, resolve and improve your business technology. Get in touch with us to discuss your IT investment.

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